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Returns and Exchanges

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Returns and Exchanges

How do I return or exchange an item?

If your item doesn't fit or you have ordered the wrong colour or style, or you have simply changed your mind, you will be able to return or exchange it within 30 days from the date of purchase. To be eligible, items must be unworn, undamaged, unmarked, unopened and in their original packaging. Please note that for health and safety reasons, underwear cannot be exchanged, tried on or returned unless faulty. Oral care and skin care products cannot be returned or exchanged if the packaging has been opened or the seal broken.

Please note that if you are returning or exchanging items purchased online you are responsible for the returning of the goods back to us, unless the product is faulty or damaged. Loved by Nature cannot take responsibility for items not received. If you wish to return or exchange an item please contact us and we gladly assist you.

Returns and exchanges to and from areas other than main centres will incur a surcharge of the following:
• Regional Areas: R125.00
• Power Stations/Plots/Farms: R195.00
• Remote Areas & Townships: R295.00
• Consulates: R395.00

*Should you not be satisfied with your purchase and would like a refund please note that it will take 5-7 working days on average to process a refund.